Global Moxie

First things first, the service plan is totally optional. You’re not obliged to renew your service plan. When you purchase Big Medium, you can continue to use the current version for free, forever. You don’t have to keep renewing your service plan just to keep the same version on your server.

It is recommend that you stay current with the latest version, of course, but if you prefer not to upgrade, you’re not required to keep your service plan active. You can allow the service plan to lapse and then reactivate it later when you’re ready to upgrade.

What the service plan gets you

The service plan allows you to activate new installations. Big Medium requires activation when...

• Your 30-day trial period has expired for a new installation of Big Medium
• You upgrade to a new version (except bug-fix and security updates)
• You move to a new server, or change the domain where you host Big Medium

In those cases, if your service plan has expired, you’ll be asked to renew the service plan before you can continue. A one-year renewal is $59.

(When you purchase Big Medium, you automatically get a one-year service plan for 12 months of free upgrades.)

Check your service plan’s status

To check your service plan’s status and to renew, you’ll need your Big Medium license number and the e-mail address to which it is registered. Sign in here.

If you have misplaced your license number, request a reminder.