Global Moxie

Why does Big Medium say that it’s “Temporarily Unavailable”?

The “temporarily unavailable” message indicates that the Big Medium software is being updated. If you’re not the one installing the updated version, hang in there, it should be up and running soon, just as soon as your server administrator finishes the work.

If you are the one installing the update, but you believe the update is complete, read on.

Have you run the updater script?

Big Medium will continue to be unavailable until you run the updater script to complete your version update. If you have not yet done this, browse to the bm-update.cgi script in your server’s moxiebin directory to complete your upgrade:

http://www.example.com/cgi-bin/moxiebin/bm-update.cgi

Did you customize BigMed.pm in a previous installation?

If you did run the updater script but continue to get the message, this may indicate that you previously modified a file named BigMed.pm.

Some servers require a small modification to the BigMed.pm module file in order to complete the installation. You might have done this the very first time that you installed Big Medium on your server if you encountered a problem where the setup wizard kept taking you back to the first page of the site.

If so, you need to repeat those steps again for your new installation.

After repeating those steps to customize BigMed.pm, run the updater script again.