Global Moxie

This FAQ page is for Big Medium 1.x. It does not apply to Big Medium 2.0 or later.

Depending on your server configuration, you may receive error messages when installing and running Big Medium for the first time. Below are some common error messages, each followed by a solution. If you continue to have trouble after trying these solutions, please post a message in the support forum.

"Internal Server Error"

1. Make sure that your server's cgi directory and moxiebin directory have the proper permissions. For details, see the installation guide: Appendix A (for Unix), Appendix B (for Windows 2000) or Appendix C (for Windows NT).

2. When uploading the files to your server's moxiebin directory, be sure that your FTP client program is set to "ASCII" or "plain text" mode.

3. For Unix-based servers: Make sure that all of the files in the moxiebin directory whose names end with ".cgi" are set to chmod 755.

4. For Unix-based servers: Make sure that the bm_setup.pl file is set to chmod 666.

5. For Unix-based servers: Make sure that the Perl path is correct on the first line of all of the .cgi files in the moxiebin directory. (Your hosting company or server administrator can tell you the correct Perl path if you're not sure what it is). If the Perl path is /usr/bin/perl, for example, then the first line of all .cgi files should be:

   #!/usr/bin/perl
   

6. Your server may have versions of certain Perl modules that are older than what Big Medium requires. Follow these instructions to update to a more recent version.

"Can't locate bytes.pm in @INC"

Your server probably has an old version of the Perl CGI module. Follow these instructions to update to a more recent version.

"Can't locate File/Spec.pm in @INC"

Your server requires a more recent version of the Perl File module.Follow these instructions to update to a more recent version.

"Please Update Perl's CGI Module"

Big Medium requires a more recent version of the Perl CGI module than what you have installed on your server. Follow these instructions to update to a more recent version.

"Can't locate bm_setup.pl in @INC"

1. Make sure that you have loaded the bm_setup.pl file to your moxiebin directory. For Unix-based servers, set this file's permissions to chmod 666.
2. Upgrade to the most recent version of Big Medium (installing version 1.3 and later should typically fix this problem). Check the download area for the latest version.

"Check Permissions for bm_setup.pl"

This message indicates that Big Medium does not have proper access permission to one of its settings files. In the Big Medium Installation Guide, review the permissions instructions in Appendix A (for Unix-based servers), Appendix B (for Windows 2000 servers), or Appendix C (for Windows NT servers).

If you continue to receive this message after checking all of your permissions settings, then it's likely that your system does not allow world-writeable files in the server's cgi-bin. Follow the instructions detailed in Appendix D of the installation guide, "CGI Directory Permissions Problems."