Global Moxie

Question

Why am I always prompted to enter my user name and password twice when I sign into Big Medium?

Answer

This typically indicates a minor problem, easily fixed, with the index.html file in your installation’s bmadmin directory.

When you install Big Medium, the installation instructions call for updating two URLs in the bmadmin/index.html file. The problem may be that either you did not update those URLs, or that you updated the URLs to use a domain that does not exactly match the domain that you have configured in “Settings>Big Medium Server Info.” (For example, the problem could be triggered if you use the domain example.com (no “www”) in the index.html file, but you use www.example.com in your Big Medium settings.)

The result is that you’re signing into a domain that does not precisely match the domain that you set up for your moxiebin URL in the Big Medium settings. This means that Big Medium cannot capture the login cookie, and it asks you to sign in a second time at the correct domain. (In other words, you’re actually signing into Big Medium via two different URLs).

You can fix the problem like so:

1. Sign into Big Medium with an administrator account.

2. Go to “Settings>Big Medium Server Info.”

3. Note the domain that you use in the “moxiebin URL” field.

4. In a text editor, open the index.html file in the bmadmin directory, and update the two indicated URLs so that the domain matches the moxiebin URL from step 3.

5. Upload the revised bmadmin/index.html file to your server.

After making that change, you should no longer be prompted to sign in twice.