Pages tagged “customerservice”
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Your faithful correspondent fell under the browbeating eye of authority on a few recent and essentially trivial occasions, making me think a bit about the effects of control, rule enforcement and tone in my own work.
When behind-the-scenes systems replace common sense and customer expectations. A parable at the coffee stand.
As you build a product or service, identify the important features that are not being requested.
The adage “good fences make good neighbors” is only occasionally true in collaborative software.
User communities own and define technologies as much or more than the inventors. A piano from 1817 is the perfect example.
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