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Smart Watches, Wearables, and That Nasty Data Rash

Posted Sep 7, 2014

This article first appeared in Issue #2 of Connected, a quarterly publication about connected devices, alongside many smarter observations about wearable technology. You should totally buy the issue here.

da•ta rash \ˈdātə ˈrash\, n. an irritating or unsightly eruption of information on the wrist or other site of wearable technology.

Every technology has its toxic byproducts and associated maladies. The pollutants of the industrial era cursed us with black lung, lead poisoning, radiation sickness and more. Now the information age threatens to ding us with the damaging, if less deadly, ailments of data pollution.

For all the remarkable opportunities that information technology has unlocked, it’s hard to dispute the downside of our diminished ability to focus, to find calm, to connect with the people we care about. As social networks spew a dazzling blizzard of text, images and alerts, we’re buried under the impossibility of consuming those messages as quickly as they are produced. Online, we enjoy the illusion of companionship without the demands or benefits of friendship. Offline, we test our genuine friendships by gazing into glass slabs instead of enjoying one another’s company.

And now here come the wearables. I’m a technologist, an enthusiast, an optimist. I’m beside myself about the possibilities of ubiquitous computing. But I’m also concerned that the first generation of wearable gadgets is buffeting the body in unintended ways, like so many other technologies that came before. Will our skin burn with bubbling boils of data? Will our ears buzz with non-stop notifications? Will our eyes flicker with the alerts streaming across the clothing and accessories of others?

There are so many opportunities in the fact that we can now wear data. But the risk is that it will wear us.

It doesn’t have to be that way, of course. Careful, humane design can give us the benefits of wearing data without allowing information poisoning to seep beyond the screen and into our physical selves.

Some suggestions: design for pre-attention; design for fashion; design for identity; design for the individual; and design to amplify our humanity.

Design for pre-attention

Designers of smartphone interfaces did their jobs a little too well. They created experiences that are so engaging that they soak up all of our attention. They did it by combining very personal data, social interaction, and a hefty dose of FOMO into a visual interface that requires focus and concentration to make sense of it. Our screens become the foreground to everything else, and in the moments when we allow them to fade to the background, alerts prompt us to pick them up again.

This model is not a promising future for wearables. Smart-watch designers, however, seem to be smitten with the idea of strapping a smartphone equivalent on your wrist. These watches strive to replace or supplement smartphones with screens that update you constantly with the latest info. This “convenience” imposes more information onto your body than it can or should bear.

As the internet of things turns everything—every object, every place, every person—into a potential interface, those interfaces have to be more discerning. They should demand our attention only at truly demanding moments, not at the receipt of every new email. The real luxury of wearing information is not in exposing ourselves to every passing data point but in filtering that data in ways that alert us gently, even subconsciously, to changes in our environment.

Cognitive science has a name for this. Pre-attentive processing is the way our brains gather information from the environment when we don’t even realize it. In the flash of an eye and without even a moment of concentration, we detect changes in temperature, in color, in motion, in facial expression. We process these environmental cues subconsciously, without effort, so they don’t compete with or intrude upon the subject of our conscious focus. Contrast that with the concentration it takes to read even a short text message, an activity that requires you to tune out everything else for a few seconds.

Designing for pre-attention makes the information display so subtle that it becomes practically instinctual—a spidey-sense awareness of your personal data. The original wearable technology—the watch—is a model of this kind of ambient, low-impact display. Unlike phones, watches don’t push or interrupt but quietly make their information available whenever you choose to seek it out. That information also happens to be highly glanceable, consistently formatted, and requires virtually zero cognitive overhead. We glance absentmindedly at clocks or watches without losing the attention we’ve invested elsewhere. As an information interface, the watch is neither greedy nor preening.

Turning a watch into a smartphone undoes all of that elegance. Ideally, the smart things we wear on our bodies shouldn’t ever buzz, beep, or tantrum. They should quietly respect our attention, standing ready to deliver information with as little distraction as possible.

Withings Activité smart watch
Withings Activité smart watch

The Withings Activité is one of the few smart watches to embrace the original, inspired interface that served analog watches so well. It’s a pedometer that does the usual fitness-tracker stuff, syncing via bluetooth with your devices to track your steps and sleep patterns. But its display is decidedly low-res; a simple dial shows your progress toward your daily goal, from zero to 100 percent. It's elegant, nonintrusive, and by the way, the battery lasts a whole year, not just a few hours.

All pre-attentive interfaces are similarly simple, though not necessarily so analog. If you must design a watch that alerts you to the state of your inbox, for example, there are better, less intrusive alerts than numbers, beeps, or buzzes. Just ask Bilbo Baggins. In The Hobbit, Bilbo’s sword Sting glows when orcs are nearby, its glow growing stronger as danger increase.

Bilbo Baggins' sword Sting

Sting is a pre-attentive approach to personal safety. A pre-attentive approach to smart watches could do the same, changing the color or intensity of a glow as messages from certain people start to pile up (family or coworkers in this case, not orcs). This shift in color or intensity is, for all practical purposes, a single-pixel display. It’s a low-resolution signal that cuts out unnecessary detail to give just enough info to make a decision or dedicate attention. When this glow reaches a threshold of importance, you can turn your focus to a different, more attentive display, like your computer or phone.

A single-pixel display doesn’t have to be single-function. This glow-meter approach could deploy multiple colors to track multiple types of data. If your watch glows red when your inbox needs attention, it might glow blue when rain is on the way, or green when a deadline approaches. The result would be a kind of mood ring to show the state of your personal data cloud. (In fact, why not add mood as a data dimension, too? Your wrist watch could glow when your partner is in distress or is simply thinking about you.)

Happily, this glowing “Hobbit effect” could also be beautiful, which brings us to the next remedy to unsightly data rash:

Design for fashion

Clunky objects lend themselves to unsightly data rash. (Literally. The plastic Fitbit Force bracelet was recalled after causing allergic rashes and blistering.) As we’ve begun to dress bodies with wearable technology, the focus has been more on “technology” than on “wearable.” The industry has tended to focus on the engineering question (how can we bolt this technology onto a body?) instead of a more challenging and subtle fashion question (what if this beautiful wearable object happened to be magic?).

We should strive to create objects that people want to wear even without its built-in technology. We might love our gadgets for their special powers, but we should equally love them for their essential wearability as aesthetic objects and personal fashion statements.

Just look to our earliest wearable technologies—eyeglasses and wristwatches—for instructive inspiration. Both gained real commercial traction only when they also became fashion statements—ornamental as well as functional. Fitness fashion (rubber bracelets) and tech fashion (screens and polished titanium) are fine as far as they go, but it’s time to explore a fuller range of fashion and personality in the smart objects we intend to wear. It’s time to look smart, not just act smart.

Our clothing and accessories are personal expressions to the world. Too many of this first generation of smart objects ignore this fundamental external role. They are instead designed for a relentless inward focus, tracking data for private consumption, or displaying info intended solely for its wearer. These gadgets let us wear data, but they rarely share that data with the outside world in the traditional way that we share what we wear. Meantime, the selfie stands in for our current state of digital dress-up.

This is an observation that raises more questions than answers, but those questions all present fascinating and useful starting points for designers. What does it mean to wear data? How can I project data in a way that expresses my passions, my sense of humor, my well being, my state of mind, or whether I’m available for interaction versus feeling private?

In other words, how might we turn data from a rash-inducing assault of information to a personal expression of self?

Design for identity

Clothing and accessories are essential to our public identity, and so their augmented versions should likewise augment and extend the broadcast of that identity. This sharing won’t always be visible, and the target of the sharing won’t always be people. Wearing data means that we expand our social circle beyond people and to the smart things and places that surround us.

Location data was what gave smartphones the magic necessary to create a mainstream wave of mobile computing. For wearable computing, identity data seems likely to be a similarly critical ingredient. Gadgets like the Nymi bracelet or Disney’s MagicBand turn our bodies into secure broadcasters of unique identity. Both use biometrics to ensure that you're the one actually wearing them—Nymi via heart signature and MagicBand via bone density scan. By broadcasting unique identity, they open the opportunity to let us invisibly negotiate with trusted sources to wrangle anything from government services, to door locks, to payments, to restaurant reservations.

Walt Disney World MagicBands
Disney’s MagicBands.

But this approach has an important secondary effect, too. When wearables focus on identity first, they can relegate a whole range of features, sensors, and data-gathering functions to other gizmos that happen to be nearby. Your bed is perhaps better suited to tracking your sleep patterns than a bracelet, for example; the bed just needs to know that it’s you who’s sleeping in it. Foursquare co-founder Naveen Selvadurai calls these embedded technologies “there-ables,” devices and sensors that are already there in the room; you just show up.

A sensible way to avoid data rash is simply to limit exposure to information allergens. Let’s find ways to reduce the number of sensors we have to wear and push them instead into the smart environment around us. Certain activities will always require wearable sensors in order to work. We have to wear pedometers or heart-rate monitors to make them go. But a whole host of location, security, and home automation features can be pushed off of our bodies and into the semi-smart environments around us.

When sensors can live near us instead of actually wrapped around us, we don’t have to wear so many of the things in the first place. How many bracelets are we expected to strap on, after all? My friend Rachel Kalmar, a data scientist, often wears over 20 smart bracelets at a time in order to make the point that most of them are at once redundant and incompatible. The emerging wearables industry can surely do better.

Alas, there’s a potentially troublesome outcome if we make wearables focus on identity in order to outsource data-gathering: it could make our identities far more public than most of us are comfortable with. When our gadgets start announcing our presence to any device in broadcast range, it’s easy to imagine those devices getting a little pushy. A subset of marketers persistently and excitedly promise a future of location-based advertising where we’re pummeled by ad messages and discount offers as we pass by storefronts or walk through shop aisles. What could be more horrific than a “service” that bombards you with ads you can never escape? This is perhaps the worst kind of information poisoning: wandering endlessly through a thick and toxic cloud of targeted commercial messaging.

And so we must take care. Managing identity, that most personal piece of data, requires respect, transparency, and the confidence to cede control to the individual.

Design for the individual

When I talk to people about a sensor-laden future full of smart objects, the topic is greeted with equal parts excitement and dread. The dread comes from several creepy prospects: sensors everywhere (including our bodies) might create a culture of constant surveillance; our data might be used and seen in ways we don’t understand or control; and we might forfeit agency over our environments to “smart” devices that aren’t quite smart enough, buffeting us with dubious decisions.

These fears—the staples of every dystopian sci-fi movie—are about loss of control. They rail against a data environment so polluted that we no longer know how our personal information will be used or how machines might impose themselves on us.

As we design the personal services and devices that respond to the individual it’s important that we design first and foremost for the individual. Your data—and especially your identity—should be yours and yours first. You should have confidence that your personal gadgets and services operate in your interest, and not solely in the ambiguous interest of the megacorp that created them.

Services should be designed as opt-in, not opt-out. You decide which service gets access to your identity, and the off switch should be obvious and available. Wearables maven Liza Kindred suggests that services should have “nutrition labels” that clearly identify the information that they’ll use, and how they’ll use it. Who gets your data? How much of it, and for how long? Are they allowed to compare it with other people’s info? Can you make the data self-destruct? All of those decisions should be in your easy understanding and control as the person who’s making data or identity available.

Design to amplify our humanity

The wearables world often uses the familiar but unfortunate language of science fiction to describe its smart devices: they “augment” or “enhance”, they are prosthetics, bionics, even cyborg extensions. This language emphasizes the technology, not the human being wearing it.

Technology should bend to our lives instead of vice versa. Instead of using the cold and creepy terms of enhancement or augmentation, I suggest wearables should aim to amplify our humanity. They should let us be who we already are, only more so. They should give us greater control, mastery, and understanding over our environment and ourselves. They should reinforce connections with the people we love and the places we visit, instead of isolating us under a torrent of data. They should draw us into the world instead of drawing our eyes to a screen.

We are suddenly awash in data, with the fresh possibility of wearing devices that are able to capture, process, and report that data. Like previous eras of technology, we’ll make missteps as we learn to use this newly abundant raw resource. We’ll sometimes create interfaces that overwhelm or irritate with the effects of data pollution and information poisoning. But if we can focus first on human needs and natural interaction, we can soothe the occasional data rash and promote healthy insight instead.

Tags: , internet of things, ,

Comments

5 comment(s) on this page. Add your own comment below.

Rob
Oct 30, 2014 5:34pm [ 1 ]

You wrote: What now for Big Medium?

In the next few weeks or months, I’ll release one more version of Big Medium with an MIT-style license that allows anyone to use and modify the software for free. The “new” Big Medium will live at a separate website, where the FAQ and forum will continue to exist for reference and community-based assistance.


Well, we are still waiting for it! You wrote it 19 Feb 2012... Keep your words, please.

Ken
Dec 12, 2014 9:05am [ 2 ]

Yes, I totally agree with your points that the wearable technology has so many advantages for young generation but they don’t know about their disadvantages and sometimes they use it in a wrong manner.

Jan 1, 2015 12:31pm [ 3 ]

I think you are spot on with your line about testing the strength of real friendships by staring into glass screens rather than by enjoying their company..... as with all things, surely their will be a backlash soon against the mass deluge of mostly meaningless data that is swamping all our lives?

David Lemieux
Apr 27, 2015 1:12pm [ 4 ]

Where did you get the information that the Magic Band scans for bone density? Our engineers found no hardware capable of doing that in the Magic Bands. Maybe you're referring to the "fingerprint" scanners at the entrance?

Josh Clark
Apr 27, 2015 1:48pm [ 5 ]

@David: Sorry if I gave the impression that the magic band is the thing that does the bone-density scan. I was indeed referring to the scanners at the entrance. Those are bone-density scanners, not fingerprint scanners, and have long been used to pair biometric data with the serial number of a paper ticket. Now that same biometric data is paired to the magic band's rfid to ensure that's actually you wearing the band.

Not as secure or complete as if the band itself did the scan, of course, but a reasonable attempt to ensure/police correct identity.

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